WHAT ARE THE OPERATING HOURS OF THE EXPERIENCE?

The FRIENDS™ Experience: The One in New York City is open! For exact hours each day, please visit our ticketing page HERE.

WHERE IS THE FRIENDS EXPERIENCE LOCATED?

130 East 23rd Street, at the corner of Lexington Avenue, in the Gramercy neighborhood of Manhattan.

WHAT ARE THE OPERATING HOURS OF CENTRAL PERK CAFE?

Central Perk Cafe is open to ticketed and non-ticketed guests during operating hours.

WHAT CAN I EXPECT?

The most immersive celebration of FRIENDS™ ever, in the city that they called home! Step inside two floors of your favorite set recreations, including Monica & Rachel's Apartment, the Las Vegas Wedding Chapel, and much more. Poke Ugly Naked Guy and take a victory lap on Pat the Dog. Check out the Holiday Armadillo costume along with two rooms full of real props used in the show!

The FRIENDS™ Experience is packed with amazing photo opportunities, memories from the iconic show, and limited-edition merchandise. Could it BE any more exciting?

WHEN DO I NEED TO ARRIVE FOR MY RESERVATION TIME?

Please arrive 10 minutes before your time slot.
Tickets are valid only for the date and time purchased. If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability) IF changed prior to the date and time of the tickets. Follow the link in your confirmation email to login to our ticketing portal and swap times, or email us at Info@FriendsTheExperience.com for assistance.

HOW LONG WILL THE FRIENDS EXPERIENCE TAKE?

Approximately 60 minutes from start to finish. We did say this is bigger than huge!

CAN I LEAVE THE EXPERIENCE AND RETURN?

Once you leave the space you can't re-enter, so take your time and enjoy it.

DO I HAVE THE OPTION TO GO THROUGH THE EXPERIENCE WITH ONLY PEOPLE I KNOW?

Yes! We have a "Private Access" Ticket option where you can purchase an appointment first thing in the morning before we open to the general public, which allows you to choose the group you attend with. Options allow for a maximum of either 6 guests or 10 guests.

DO YOU ACCEPT CASH?

We do accept cash, but in case someone is stuck in the ATM vestibule, we also accept Visa, Mastercard, Discover and American Express and are tap to pay enabled.

DO YOU OFFER COAT/STROLLER CHECK?

Is it obvious I'm wearing six sweaters? Check your clothes, bags or strollers for $3 per item. To ensure no contact with other items, checked items will be stored in individual biodegradable poly bags. Single strollers are also allowed inside, but please note all items are subject to search upon entry.

IS PHOTOGRAPHY AND VIDEO ALLOWED?

You're encouraged to take photos and videos throughout the space!

Remember to share your photos on social media with #FriendsTheExperience so we can see them!

ARE FOOD AND DRINKS ALLOWED INSIDE THE EXPERIENCE?

No Food or Drink Allowed. After the spaghetti sauce stain on the couch, this rule is at Monica's insistence! Resealable bottles of water are always welcome.

ARE PETS ALLOWED IN THE FRIENDS EXPERIENCE?

We love our furry friends, however pets and emotional support animals are not permitted inside. Service animals are welcome.

WHERE CAN I GET MORE INFORMATION?

Enter your question in the form here and we'll be there for you!

CAN I PROPOSE AT THE FRIENDS™ EXPERIENCE?

Yes! You can share your special occasion with us here at The FRIENDS™ Experience. Guests should purchase general admission tickets and visit us during public hours.

CAN SOMEONE HELP ME COORDINATE MY PROPOSAL?

Email info@friendstheexperience.com and we'll be there for you!

WHERE DO I BUY TICKETS?

Tickets are available at www.friendstheexperience.com or at the door pending availability.

HOW MUCH ARE TICKETS?

We offer Peak tickets and Off-Peak tickets. Peak Tickets are $52.50 each, plus taxes and fees. Off-Peak tickets are $45.00 each, plus taxes and fees.

WHAT ARE PEAK & OFF PEAK TICKETS?

Peak tickets are all-day on weekends, holidays, and non-holiday weekdays from 5pm onwards. Off-Peak tickets are non-holiday weekdays before 5pm.

IS THERE A TICKET PURCHASE LIMIT?

There is a ticket limit of 10 tickets per purchaser.

CAN I REFUND OR EXCHANGE MY TICKET? ARE TICKETS TRANSFERABLE?

Tickets are non-refundable and non-transferable. The name on the ticket must match at least one member of your party, and photo ID is required for verification. Fake IDs aren't accepted—we're looking at you, "Regina Phalange!"

If you or a member of your party is not feeling well, tickets can be adjusted to a new date and time (subject to availability). Follow the link in your confirmation email to login to our ticketing portal and swap times, or contact us here for assistance.

ARE TICKETS AVAILABLE AT THE DOOR?

Limited standby tickets are available at the door. Standby tickets are $55.00 (including all taxes and fees). Guests with timed-entry tickets have priority, so we recommend buying tickets online in advance.

DO YOU HAVE GIFT CARDS?

We do have Gift Cards here.

WILL TICKETS BOUGHT FROM A RESALE SITE OR SCALPER BE ACCEPTED?

Any tickets purchased on third-party websites or through resale will not be accepted. The name on the ticket must match at least one member of your party (entered when the tickets are initially purchased). Photo ID is required for verification upon entry.

WHAT IF I BOUGHT MY TICKET FOR THE WRONG DATE OR TIME?

Tickets can be adjusted to a new date and time (subject to availability). Follow the link in your confirmation email to login to our ticketing portal and swap times, or contact us here for assistance.

DO I NEED TO PRINT MY TICKET?

We can scan your ticket directly from your mobile device, so please save the paper and ink and don't print your ticket unless you have to.

ARE THERE DISCOUNTS FOR CHILDREN?

Children (3) years of age and under get in free when accompanied by a parent or guardian; anyone over the age of three (3) will need a ticket.

WHAT HEALTH AND SAFETY MEASURES SHOULD I EXPECT WHEN I VISIT THE FRIENDS EXPERIENCE?

The health and safety of our Guests and Team Members is our number one priority. We’re dedicated to keeping the experience not only clean, but “Monica Clean!" For a full list of our health and safety procedures, visit: friendstheexperience.com/Health-and-Safety

DOES THE FRIENDS™ EXPERIENCE HAVE A CODE OF CONDUCT?

Providing a safe and fun environment for guests is our number one priority. All guests must adhere to our Experience Code of Conduct below.

• Profanity, abusive language and unruly behavior are not permitted
• Sharp objects, weapons, and illegal contraband are not permitted on premises
• If you are late or need to reschedule your ticket to another time/date, there is a standby line; if an opening becomes available, we will allow entry on a first-come, first-served basis. Entry is not guaranteed.
• We reserve the right to inspect all packages, bags, backpacks, purses, fanny packs or any other container on the premise
• Line jumping is prohibited. Guests who line jump will not be allowed to access the attraction or retail store
• Guests are required to wear shirts, pants, shoes and face masks
• Guests must have a temperature under 100.4oF
• Smoking and vaping is prohibited
• No outside food or drink is permitted. Water bottles and reusable water bottles with a cap that can be sealed are welcome.
• Lost Item Disclaimer: The FRIENDS™ Experience is not responsible for any lost or stolen items.

WHAT IS THE BEST WAY TO GET TO THE EXPERIENCE?

Subway:

• Get the 6 train to the 23rd Street Subway Station (which is on the same block as the Experience).
• Or get the R train or W train to 23rd Street & Broadway (then walk two blocks East to the Experience).

Bus:

• Get the M23 crosstown bus to 23rd Street and Lexington Avenue.
• The M101, M102, and M103 buses also stop one block away, at 23rd Street and 3rd Avenue.

Just be sure not to leave a baby on the bus!

IS THERE PARKING?

Traffic and parking can always be a challenge in Manhattan (remember when Ross got his sports car?). We encourage you to use public transportation whenever possible. There are several private parking garages nearby if you drive. Plan ahead to find the most convenient and affordable spot.

IS THE FRIENDS EXPERIENCE ADA ACCESSIBLE?

We're proud to be fully accessible for guests with many different disabilities and neurodiversities, and we strive to make everyone feel welcome and comfortable.

If you'd like to let us know you're coming or if you need additional assistance, please email info@friendstheexperience.com or let any of our friendly team members know during your visit.

CAN I BUY MERCH AT THE FRIENDS EXPERIENCE?

Of course! The FRIENDS™ Experience Store is open to ticketed and non-ticketed guests during our daily operational hours. Please keep in mind we have strict capacity limits and will admit guests to the store as capacity allows.

We have T-shirts, tote bags, plush toys like Hugsy, Joey’s bedtime penguin pal, and so much more. Get your lobster a Crap Bag!

IS THERE AN ONLINE STORE?

Yes! Go to Store.FriendsTheExperience.com to shop our online selection of official merch. Please note some items are only available in-store.

DO YOU ACCEPT REFUNDS/EXCHANGES?

Yes, we accept returns within 30 days of purchase. If you have any questions about your purchase, please email retail@friendstheexperience.com.

IS THE SPACE AVAILABLE FOR PRIVATE EVENTS AND GROUPS?

For Groups of 10 or less, we offer Private Access tours. Full information on these tours can be found here.

For groups of 10 or more or for additional information, please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.

IS THE SPACE AVAILABLE FOR CORPORATE EVENTS?

Planning your next corporate event? The Friends Experience is available for private venue buyouts! It is the perfect place for a unique and unforgettable cocktail party, meeting or team outing!

We offer turnkey event planning, production, and audiovisual services to ensure your event is an unforgettable experience, starting at a minimum of $5,000.

Please email info@friendstheexperience.com and a member of our guest services team will be back to you in about 3 business days.